All orders placed on our website are shipped from our central warehouse in The Netherlands.

Shipping usually takes 1 to 2 business days from the date of purchase. Once your order is dispatched, you will receive a tracking number by mail.

Yes, we operate globally and ship worldwide to all major destinations.

You will receive a tracking number at your provided email address once your order is dispatched from our warehouse.

Contact our customer service with your order number + reason for return at customersupport@arcaneqinfolk.com to arrange your return. We will provide you with further instructions on returning the item. See also our Return policy page for more information.

If you received the wrong item, please send an email to customesupport@arcaneqinfolk.com. You will be sent a special return label so you don't have to cover the return shipping costs. We will do our best to send the correct item or find a suitable solution.

We apologize for the inconvenience. This shouldn't happen! We would like to resolve the issue for you. Please send a photo of the defective item to customersupport@arcaneqinfolk.com, so we can investigate and provide you with a suitable solution promptly.

Refunds are processed within 7 to 10 business days after we receive your return.

If you wish to cancel your order, please send an email to customersupport@arcaneqinfolk.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled.

No, we do not cover duties and taxes.